Can you describe the core mission of Cloudbeds and how it has evolved since the company’s founding?

 

Cloudbeds exists to serve and empower hoteliers in elevating their businesses through the art of hospitality. Our platform got to where it is today by taking an unusual path. Most of our competitors focused on the operations and built for that. We were edgier, many said insane. Because we’ve always been distribution first. It’s in our DNA.

 

In what ways does Cloudbeds’ technology support hoteliers in creating personalized guest experiences?

 

Our unified platform is the market leader in elevating guest experience. Cloudbeds’ technology is designed to transform how hoteliers engage with their guests, tailoring experiences to meet modern expectations. Our technology leverages the power of digitalization to streamline the guest experience from start to finish. Features such as AI-powered chatbots, digital check-in, and mobile door lock integrations allow for seamless interaction, catering to the convenience guests expect today.

 

Can you discuss any partnerships or collaborations that have been pivotal to Cloudbeds’ growth and success?

 

Cloudbeds has robust integrations and strategic partnerships that allow us to serve our customers. We continuously expand our partnerships with industry leaders like Amadeus, Cendyn, and IDeas, which are pivotal for mid-market properties. These collaborations allow us to offer new and powerful integrations that optimize operational efficiencies and enhance revenue opportunities for our clients. Cloudbeds redefines what it means to be a PMS, with a cloud-native, unified platform, backed by an Open API and built specifically for the hospitality industry, ensuring that our platform not only meets but exceeds the evolving needs of today’s hoteliers.

 

What in your view are the biggest challenges facing the hospitality industry today, and how is Cloudbeds addressing them?

 

The complexity and inefficiency of legacy technology systems, full stop. These outdated systems force hoteliers to manage an overwhelming tech stack of up to 20 different vendors. These outdated systems, traditionally reliant on on-premise servers and cumbersome IT infrastructure, have been inadequately transitioned to the cloud by many new vendors who offer “solutions” that are old problems housed in a new environment.

 

At Cloudbeds, we confront these issues directly by redefining what a Property Management System (PMS) should be. Our vision is to transform hotel technology from the ground up, creating a masterfully unified platform that modernizes core business needs: operations, distribution, guest experience, and data & analytics. By consolidating various functionalities into one integrated solution, we significantly simplify workflows, enhance efficiency, and reduce the burden of managing multiple vendor systems.

 

Can you talk about a customer success story that exemplifies Cloudbeds’ impact?

 

Only one? It’ll be difficult to choose because one of the most rewarding aspects of our work at Cloudbeds is witnessing the transformative impact of our platform on hoteliers and guest experience. A prime example of this is J Collection Hotels in New Orleans. The transition from a traditional PMS to Cloudbeds marked a significant improvement in their operational efficiency and guest interaction. Chris Curry, the Director of Revenue Management at J Collection, shared with us the responsiveness of our platform to their needs. 

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